Our 60-Night Comfort Guarantee
At Cloud Sleep, we understand the paramount importance of a restful night's sleep. Introducing our 60-Night Comfort Guarantee, designed to ensure you experience the epitome of comfort and satisfaction with our products.
Purchase any of our premium mattresses, pillows, or bedding sets with the confidence that you have 60 nights to try them out in the comfort of your own home. if you dont like you can only exchange the product. We're dedicated to providing you with the highest quality sleep experience, without any pressure. Crafted with meticulous attention to detail and using the finest materials, our products are engineered to deliver unparalleled comfort and support. We're committed to upholding the highest standards of quality to ensure your complete satisfaction.
How does the 60-Night Comfort Guarantee work?
Select any of our premium mattresses, pillows, or bedding sets and make your purchase confidently knowing you're protected by our 60-Night Comfort Guarantee.
Enjoy 60 nights of trying out your Cloud Sleep product in the comfort of your home. Take your time to experience the full benefits and assess whether it meets your sleep needs.
If you're not completely satisfied within the 60-night trial period, contact our dedicated customer service team for a hassle-free return process, you just need to send us the product back with proper packaging, team will inspect the product and give you the refund.
If you find your original purchase isn’t the right comfort level for you, we offer our Comfort Guarantee, which allows you to replace the mattress with one that suits you better.
It’s important to understand that some mattress settlement is completely natural. You probably sleep in the same position every night and it’s normal for your mattress to adapt to the contours of your body. It’ll settle in pressure-point areas, which means the fillings are doing their job – supporting you where you need it most. As part of our 60-Night Comfort Guarantee, if between 30 and 60 nights of use you’re not satisfied with the comfort of your mattress, we’ll exchange it for an alternative mattress.
At the moment, we do not currently offer a Comfort Trial on any products other than mattresses.
No - all of our Comfort Trials are free!
If you decide your new mattress isn’t suitable for you, we recommend you to visit your local store and take time to try out some alternative mattresses. While you’re in store, why not give our free Sleep match body-mapping service a go to help find your perfect mattress – it only takes 3 minutes! Once you’ve found a more suitable mattress, you’ll need to contact our Customer Service team with your order details and the name of the new mattress you’d like to exchange to.
No - we only offer an exchange service with our Comfort Trials.
we did not do refund, you can only exchange the product. if you want to get the refund, you need to send us the product back to our address with proper packaging, team will inspect the product and give you the refund.
you need to send us the mattress on our factory address, team will inspect the mattress and packaging, after that we will issue the refund.
No - as long as the mattress is in a clean condition and has been re-wrapped in the mattress bag we send out before the collection date, we will be happy to take it.